Last updated: 2026-05-26
Privacy Notice
Controller
TWS-TUNER is the controller for website inquiries and service communications. Contact: 707380844@qq.com.
Data Processed
- Contact data: name, email, WhatsApp number, company and country.
- Project data: vehicle model, ECU/TCU/CPC identifiers, original files, logs, DTCs, hardware list, fuel type and intended use.
- Commercial data: quotes, invoices, order status, payment confirmation, delivery records and support messages.
- Technical data: IP address, country, region, city, page path, referrer, browser data, server logs, language preference and security logs.
Purposes and Legal Bases
| Purpose | Legal basis |
|---|---|
| Inquiry response and quotation | Pre-contract steps and legitimate interests |
| File service, hardware supply, software support and aftercare | Contract performance |
| Accounting, tax and legal record keeping | Legal obligation |
| Security, fraud prevention and abuse prevention | Legitimate interests |
| Private visitor analytics, traffic measurement and service reliability | Legitimate interests |
| Marketing messages and non-essential tracking | Consent |
Retention
Inquiry data is stored for follow-up and customer service. Contract, invoice and accounting records are stored for statutory periods. Security logs are stored for abuse prevention, dispute handling and system security.
Recipients and Transfers
Data is shared with hosting providers, email providers, payment providers, logistics providers, accounting providers, software vendors and professional advisers for service delivery and compliance operations. International transfers use contract, security and vendor safeguards required by data protection rules.
Your Privacy Rights
Privacy rights include access, rectification, erasure, restriction, portability, objection, consent withdrawal and complaint to a data protection authority. Requests are sent to 707380844@qq.com.